ModeLabs is an AI content production studio creating campaign-grade visuals and video for fashion, beauty, activewear and FMCG brands. We're looking for a Client Partner to own our client relationships from kick-off to repeat commission — the person our clients trust with their brand.

This is client services without the account-management clichés. You'll translate brand ambitions into clear creative briefs, keep projects moving at the pace AI production makes possible, and make sure every delivery lands as promised. You're the bridge between what a marketing director needs and what our production team creates.

Responsibilities

Own the client experience across active projects: onboarding, briefing, feedback rounds, delivery and review. Translate loose client input into precise creative direction our production team can execute against. Manage expectations on scope, timing and revisions — protecting both the client relationship and the commercial health of each project. Spot opportunities to grow accounts from one-off campaigns into ongoing engagements, and feed client insight back into how we shape our services.

Why you'll love working with us

You'll represent work that's genuinely easy to be proud of — editorial-grade campaigns delivered in days, not months. Clients come to us sceptical about AI and leave converted; you get to lead that journey. You'll work directly with the founder, have real influence over how we serve clients, and never have to defend bloated timelines or padded invoices. Small team, high trust, zero politics.

Requirements

• Experience in client services, account management or production within a creative, marketing or media environment.
• Excellent briefing instincts — able to turn vague feedback ("make it feel more premium") into actionable creative direction.
• Confident managing scope and expectations: comfortable saying what's included, what isn't, and what a change will cost.
• Strong written and verbal communication — polished enough for brand-side marketing directors.
• Organised and calm under multiple concurrent projects and fast turnarounds.
• Commercial awareness — you understand that great client service and healthy margins go together.
• Interest in AI-produced content and the confidence to explain our process to clients who are new to it.

What you'll do

• Lead client onboarding, briefing sessions and project kick-offs.
• Manage feedback and revision rounds, keeping projects on scope and on schedule.
• Present work and walk clients through creative decisions.
• Handle day-to-day client communication across active accounts.
• Identify upsell and retainer opportunities within existing relationships.
• Run project retrospectives and turn wins into case-study material.
• Maintain our CRM and keep account records clean and current.

Join us

At ModeLabs, client services isn't a buffer between the client and the work — it's where the work gets shaped. If you want to build client relationships around genuine creative quality and a production model most agencies can't match, apply.